Privacy & Data Protection

Last reviewed: June 2026

Your Privacy Matters

At Nordic Hotels Nigeria, protecting your personal information is part of providing exceptional hospitality.

Whether you are booking a stay, contacting us, subscribing to our newsletter, applying for a position, or simply browsing our website, we are committed to handling your information responsibly, transparently, and securely.

This page explains what information we collect, why we collect it, and how we use it.

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and payment information
  • Reservation details
  • Preferences and special requests
  • Information you choose to provide when contacting us
  • Information submitted as part of a job application
  • Technical information such as IP address, browser type, device information, and website usage through cookies

We collect only the personal information necessary to provide our services, operate our business, fulfil legal obligations, and improve the guest experience.

How We Use Your Information

We may use your information to:

  • Confirm and manage hotel reservations
  • Process payments securely
  • Respond to enquiries and requests
  • Personalise your stay where possible
  • Send booking confirmations and service-related communications
  • Improve our website and guest experience
  • Send newsletters and marketing communications where you have chosen to receive them
  • Process employment applications
  • Comply with applicable legal and regulatory requirements

We process personal information where necessary to fulfil bookings, respond to enquiries, comply with legal obligations, or where you have provided your consent.

We never sell or rent your personal information.

Hotel Reservations

When you make a reservation with Nordic Hotels Nigeria, we collect the information needed to manage your booking and provide the services you request.

This may include arrival details, room preferences, payment information, and any special requests you choose to share with us.

If you book through a travel agent, online travel agency, corporate travel partner, or another reservation platform, we may also receive information from those providers to facilitate your reservation.

Payment card information is processed securely by our authorised payment providers and is not stored on our website.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send carefully curated updates about our hotels, exclusive offers, events, and new experiences.

You may unsubscribe at any time by clicking the unsubscribe link included in every email.

Cookies

Like most websites, we use cookies to help our website function properly, remember your preferences, understand how visitors use our website, and improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve website performance
  • Understand how visitors use our website
  • Enhance your overall browsing experience

Some cookies are essential for the operation of the website, while others help us analyse traffic and improve our services.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

Sharing Information

From time to time, we work with trusted third-party service providers to help us operate our business. These may include:

  • Reservation and property management systems
  • Payment providers
  • Website hosting and technology partners
  • Marketing platforms
  • Professional advisers
  • Government authorities where required by law

All partners are expected to protect your information appropriately and only use it for the services they provide on our behalf.

We never sell or rent your personal information.

Protecting Your Information

We use a combination of technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

While no online system can guarantee absolute security, we continually review and improve our security practices to help safeguard the information entrusted to us.

CCTV

For the safety and security of our guests, visitors, employees, and property, CCTV operates in selected public areas of our hotels.

Recordings are retained only for as long as reasonably necessary, unless required for security investigations or legal obligations.

International Guests

Nordic Hotels Nigeria welcomes guests from around the world.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable data protection requirements.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, maintain business records, and protect our legitimate business interests.

Retention periods vary depending on the type of information and applicable legal requirements.

Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children without appropriate consent.

Your Rights

Depending on applicable legislation, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Request restriction of certain processing activities
  • Object to certain uses of your information
  • Withdraw consent for marketing communications at any time

If you wish to exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy & Data Protection Policy from time to time to reflect changes in legislation, technology, or our services.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy & Data Protection Policy or how we handle your information, please contact us.

Nordic Hotels Nigeria
Email: info@nordichotelsnigeria.com

We believe trust is earned through every interaction with our guests—from your first visit to our website to your stay at one of our hotels.

Protecting your personal information is an important part of that commitment.

Calm. Curated. Connected.

That Nordic Feeling.